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Experimentation Process

Experimentation Process at Travelers

Optimizely is a popular experimentation platform that allows businesses to run A/B tests and other experimentation types to optimize their digital experiences. We use it across Travelers to help teams improve user experience and achieve website or application goals. The typical experimentation process at Travelers involves several key steps:

Experimentation kickoff

Before getting into experimentation cycle, your team will need to clearly define the goals for your experimentation efforts. This could be increasing conversion rates, improving user engagement, or any other goals relevant to your team. We can help you map your team's experimentation goals with optimization and experiment goals. Learn more about experimentation kickoff.

Experimentation cycle

Ideation

In this stage, teams brainstorm and generate ideas for potential experiments. These ideas should align with business goals and customer needs.

Ideation image

Prioritization

The prioritization step refers to the process of deciding which experiments or changes to prioritize for implementation based on various factors.

Build and QA

The "Build and QA" stage refers to the phase of the experimentation process where the changes or variations defined in the experiment design are implemented and quality assurance (QA) is performed to ensure that the experiment functions as intended.

Experiment

The "Experiment" stage refers to the phase in the experimentation process where the designed variations or changes are actively launched and exposed to users for testing. This is the stage where data is collected to analyze the impact of the experiment on key metrics and business goals.

Experiment illustration

Analyze

During this stage, teams review and interpret the results to gain insights into the impact of the variations tested and inform decision-making for future optimization efforts.

Iterate and repeat

The "Iterate and Repeat" stage in Optimizely refers to the phase in the experimentation cycle where teams use the insights gained from the analysis of a completed experiment to make improvements, refine strategies, and inform the planning of subsequent experiments.

Experimentation illustration

Innovate with Optimizely

Unleash the power of your web concepts! Share your innovative experimentation ideas with the Travelers Experimentation Team, and let's collaborate to turn them into compelling digital experiences. Together, we can create impactful transformations that elevate your vision to new heights.